Refund Policy

At Canadian IPTV, we strive to ensure our customers are fully satisfied with their subscriptions. We understand that technical issues can happen, and we are here to help.

1. 7-Day Money Back Guarantee

We offer a partial or full refund within the first 7 days of your purchase if our service does not meet your technical expectations. This applies to hardware incompatibility or major server downtime that we cannot resolve.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Submitting a request after 7 days of purchase.
• Issues related to your local Internet Service Provider (ISP) speed or stability.
• Customer's change of mind after the service has been activated and used.
• Channels not working temporarily (we maintain our servers 24/7 and fixes are usually instant).

3. How to Request a Refund

To request a refund, please contact our support team with your Order ID and a detailed description of the technical issue you are facing. Our team will review your case within 24-48 hours.

4. Processing Refunds

Once approved, the refund will be processed via your original payment method. Please note that it may take 5-10 business days for the funds to appear in your bank account, depending on your Canadian financial institution.